welcomecenterbot/tgbot/handlers/handle_feedback.py

import json

from tgbot.api import send_message, forward_message, delete_message
from tgbot.storage import storage, Profile
from tgbot.config import FEEDBACK_CHAT_ID


def handle_feedback(msg):
    mid = msg['message_id']
    cid = msg['chat']['id']
    if msg['text'] == '/start':
        r = send_message(cid, 'Напишите своё сообщение для администрации чата')
        print(r)
    else:
        r = forward_message(cid, mid, FEEDBACK_CHAT_ID)
        support_msg_id = r['result']['message_id']
        # сохранение айди сообщения в приватной переписке с ботом
        storage.set(f'fbk-{support_msg_id}', json.dumps({
            "author_id": msg["from"]["id"],
            "message_id": mid,
            "chat_id": cid
        }))



def handle_answer(msg):
    answered_msg = msg['reply_to_message']
    if answered_msg['from']['is_bot']:
        support_msg_id = str(answered_msg['message_id'])
        # получение сохраненного информации о сообщении для ответа
        stored_feedback = storage.get(f'fbk-{support_msg_id}')
        if stored_feedback:
            print(f'handle answer from support')
            stored_feedback = json.loads(stored_feedback)
            r = send_message(f'{stored_feedback["chat_id"]}', msg['text'], reply_to=stored_feedback["message_id"])
            print(r)