welcomecenterbot/bot/handlers/handle_feedback.py

import json

from api import (
    send_message,
    forward_message,
    delete_message,
    get_chat_administrators,
)
from handlers.send_button import show_request_msg
from utils.mention import userdata_extract
from storage import storage, Profile
from config import FEEDBACK_CHAT_ID


async def handle_feedback(msg, state):
    mid = msg["message_id"]
    cid = msg["chat"]["id"]
    uid = msg["from"]["id"]
    if msg["text"] == "/start":
        r = await send_message(cid, "Напишите своё сообщение для администрации чата")
        print(r)
    elif state.is_talking(uid):
        r = await forward_message(cid, mid, state.talking[uid])
        print(r)
        state.aho(uid)
    else:
        r = await forward_message(cid, mid, FEEDBACK_CHAT_ID)
        print(r)
        support_msg_id = r["result"]["message_id"]
        # сохранение айди сообщения в приватной переписке с ботом
        storage.set(
            f"fbk-{support_msg_id}",
            json.dumps(
                {"author_id": uid, "message_id": mid, "chat_id": cid}
            ),
        )


async def handle_answer(msg):
    answered_msg = msg["reply_to_message"]
    r = await get_chat_administrators(msg["chat"]["id"])
    print(r)
    admins = []
    for a in r["result"]:
        admins.append(a["user"]["id"])
    if answered_msg["from"]["is_bot"] and msg["from"]["id"] in admins:
        support_msg_id = str(answered_msg["message_id"])
        # получение сохраненного информации о сообщении для ответа
        stored_feedback = storage.get(f"fbk-{support_msg_id}")
        if stored_feedback:
            print("handle an answer from feedback group")
            stored_feedback = json.loads(stored_feedback)
            r = await send_message(
                f'{stored_feedback["chat_id"]}',
                msg["text"],
                reply_to=stored_feedback["message_id"],
            )
            print(r)