diff --git a/.gitignore b/.gitignore
index 04b2945..b23e6d6 100644
--- a/.gitignore
+++ b/.gitignore
@@ -3,4 +3,5 @@ __pycache__
 .DS_Store
 .vercel
 api/payload.json
-update.json
\ No newline at end of file
+update.json
+.vscode
\ No newline at end of file
diff --git a/CHANGELOG.md b/CHANGELOG.md
index b37721f..0dd197b 100644
--- a/CHANGELOG.md
+++ b/CHANGELOG.md
@@ -1,3 +1,18 @@
+## [0.0.10]
+
+- добавлено фото к заявке пользователя, если есть
+- изменена надпись на русском
+- исправлены ошибки
+- добавлена сервисная команда для показа потерянных заявок
+
+## [0.0.9]
+
+- исправление логики show_request_msg
+- логика перепроверки на старте
+- двуязычный интерфейс без переменных среды
+- kick для тех, от кого отказались поручители
+- bugfix: нестандартные символы в имени
+
 ## [0.0.8] 
 
 - генерация древовидного графа, с опорой на одного участника
diff --git a/README.md b/README.md
index f70504a..faf3216 100644
--- a/README.md
+++ b/README.md
@@ -11,6 +11,4 @@
 4. Настроить переменные среды:
 
  - BOT_TOKEN - токен бота созданный с помощью @BotFather
- - NEWCOMER_MSG - текст сообщения о новом пользователе, за которым следует его имя
- - BUTTON_VOUCH - текст кнопки "поручиться"
  - FEEDBACK_CHAT_ID - айди чата для обратной связи
diff --git a/api/webhook.py b/api/webhook.py
index fe1746c..1b4fda9 100644
--- a/api/webhook.py
+++ b/api/webhook.py
@@ -1,7 +1,7 @@
 from sanic import Sanic
 from sanic.response import text
 
-from tgbot.config import WEBHOOK, FEEDBACK_CHAT_ID, BUTTON_VOUCH
+from tgbot.config import WEBHOOK, FEEDBACK_CHAT_ID
 
 from tgbot.handlers.handle_feedback import handle_feedback, handle_answer
 from tgbot.handlers.handle_members_change import handle_join, handle_left
@@ -9,9 +9,10 @@ from tgbot.handlers.handle_join_request import handle_join_request
 from tgbot.handlers.handle_default import handle_default
 from tgbot.handlers.command_my import handle_command_my
 from tgbot.handlers.command_graph import handle_command_graph
+from tgbot.handlers.command_ask import handle_command_ask
 from tgbot.handlers.callback_vouch import handle_button
 from tgbot.handlers.callback_unlink import handle_unlink
-
+from tgbot.handlers.handle_startup import handle_startup
 from tgbot.api import register_webhook, send_message
 
 
@@ -28,6 +29,7 @@ async def register(req):
         app.config.REGISTERED = True
         print(r)
         res = 'ok'
+        handle_startup()
     return text(res)
         
 
@@ -43,7 +45,8 @@ async def handle(req):
         if msg:
             if 'text' in msg:
                 if msg['chat']['id'] == msg['from']['id']:
-                    if msg['text'] == '/my':
+                    print('private chat message')
+                    if msg['text'].startswith('/my'):
                         handle_command_my(msg)
                     else:
                         handle_feedback(msg)
@@ -52,6 +55,8 @@ async def handle(req):
                         handle_answer(msg)
                     elif msg['text'] == '/graph':
                         await handle_command_graph(msg)
+                    elif msg['text'].startswith('/ask'):
+                        handle_command_ask(msg)
                 else:
                     handle_default(msg)
             elif 'new_chat_member' in msg:
@@ -64,7 +69,7 @@ async def handle(req):
         # кнопки
         elif 'callback_query' in update:
             data = update['callback_query']['data']
-            if data.startswith(BUTTON_VOUCH):
+            if data.startswith('vouch'):
                 handle_button(update['callback_query'])
             elif data.startswith('unlink'):
                 handle_unlink(update['callback_query'])
@@ -81,6 +86,6 @@ async def handle(req):
     
     except Exception:
         import traceback
-        r = send_message(FEEDBACK_CHAT_ID, f'<pre>{traceback.format_exc()}</pre>')
+        r = send_message(FEEDBACK_CHAT_ID, f'<pre>\n{traceback.format_exc()}\n</pre>')
         traceback.print_exc()
     return text('ok')
diff --git a/tgbot/api.py b/tgbot/api.py
index 4b3c7d4..d7aaf30 100644
--- a/tgbot/api.py
+++ b/tgbot/api.py
@@ -29,9 +29,21 @@ def send_message(cid: str, body, reply_to=None, reply_markup=None):
         reply_markup = json.dumps(reply_markup)
         reply_markup = requests.utils.quote(reply_markup)
         url += f'&reply_markup={reply_markup}'
-    url += f'&parse_mode=HTML'
+    url += f'&parse_mode=html'
+    r = requests.post(url)
+    return r.json()
+
+# https://core.telegram.org/bots/api#sendphoto
+def send_photo(cid: str, file_id: str, caption="", reply_to=None, reply_markup=None):
+    url = apiBase + f"sendPhoto?chat_id={cid}&photo={file_id}"
+    if reply_to:
+        url += f'&reply_to_message_id={reply_to}'
+    if reply_markup:
+        reply_markup = json.dumps(reply_markup)
+        reply_markup = requests.utils.quote(reply_markup)
+        url += f'&reply_markup={reply_markup}'
+    url += f'&parse_mode=html'
     r = requests.post(url)
-    print(f'{url}')
     return r.json()
 
 
@@ -69,7 +81,8 @@ def mute_member(chat_id, member_id):
     chat_permissions = json.dumps({ "can_send_messages": False })
     chat_permissions = requests.utils.quote(chat_permissions)
     url = apiBase + f'restrictChatMember?chat_id={chat_id}' + \
-        f'&user_id={member_id}&permissions={chat_permissions}'
+        f'&user_id={member_id}&permissions={chat_permissions}' + \
+        f'&use_independent_chat_permissions=1'
     r = requests.post(url)
     return r.json()
 
@@ -79,7 +92,8 @@ def unmute_member(chat_id, member_id):
     chat_permissions = json.dumps({ "can_send_messages": True })
     chat_permissions = requests.utils.quote(chat_permissions)
     url = apiBase + f'restrictChatMember?chat_id={chat_id}' + \
-        f'&user_id={member_id}&permissions={chat_permissions}'
+        f'&user_id={member_id}&permissions={chat_permissions}' + \
+        f'&use_independent_chat_permissions=1'
     r = requests.post(url)
     return r.json()
 
@@ -113,29 +127,6 @@ async def send_document(chat_id, data='', filename='chart.svg'):
                 return None
 
 
-
-# https://core.telegram.org/bots/api#sendphoto
-async def send_photo(chat_id, img_data, filename='chart.png'):
-    url = apiBase + f"sendPhoto"
-    params = {"chat_id": chat_id }
-    filedata = aiohttp.FormData()
-    filedata.add_field('photo', img_data, filename=filename)
-    
-    async with aiohttp.ClientSession() as session:
-        async with session.post(url, params=params, data=filedata) as response:
-            if response.status != 200:
-                error_text = await response.text()
-                print(f"Error sending photo: {response.status} - {error_text}")
-                return None
-
-
-            try:
-                return await response.json()
-            except ValueError as e:
-                print(f"Error decoding JSON: {e}")
-                return None
-
-
 # https://core.telegram.org/bots/api#getchatadministrators
 def get_chat_administrators(chat_id):
     url = apiBase + f"getChatAdministrators?chat_id={chat_id}"
@@ -143,8 +134,15 @@ def get_chat_administrators(chat_id):
     return r.json()
 
 
-# # https://core.telegram.org/bots/api#getchatmember
+# https://core.telegram.org/bots/api#getchatmember
 def get_member(chat_id, member_id):
     url = apiBase + f"getChatMember?chat_id={chat_id}&user_id={member_id}"
     r = requests.get(url)
+    return r.json()
+
+
+# https://core.telegram.org/bots/api#getuserprofilephotos
+def get_userphotos(user_id):
+    url = apiBase + f"getUserProfilePhotos?user_id={user_id}"
+    r = requests.get(url)
     return r.json()
\ No newline at end of file
diff --git a/tgbot/config.py b/tgbot/config.py
index fd6d6da..3dd9205 100644
--- a/tgbot/config.py
+++ b/tgbot/config.py
@@ -3,6 +3,4 @@ import os
 
 WEBHOOK = os.environ.get('VERCEL_URL') or 'http://localhost:8000'
 REDIS_URL = os.environ.get('REDIS_URL') or 'redis://localhost:6379'
-NEWCOMER_MSG = os.environ.get('NEWCOMER_MSG') or "There is a newcomer, press the button if you are connected"
-BUTTON_VOUCH = os.environ.get('BUTTON_VOUCH') or 'My connection!'
 FEEDBACK_CHAT_ID = os.environ.get('FEEDBACK_CHAT_ID').replace("-", "-100")
\ No newline at end of file
diff --git a/tgbot/handlers/callback_unlink.py b/tgbot/handlers/callback_unlink.py
index cf87eb4..83a3573 100644
--- a/tgbot/handlers/callback_unlink.py
+++ b/tgbot/handlers/callback_unlink.py
@@ -1,4 +1,5 @@
 from tgbot.api import send_message, delete_message
+from tgbot.handlers.command_my import handle_command_my
 from tgbot.storage import Profile
 
 # remove link of callback sender 
@@ -7,17 +8,28 @@ def handle_unlink(callback_query):
     print('handle unlink button pressed, private chat only')
     
     from_id = str(callback_query['from']['id'])
-    reply_msg_id = callback_query['message']['message_id']
+    linked_id = str(callback_query['data'].replace('unlink', ''))
 
+    # удаляем связь с потомком
     actor = Profile.get(from_id, callback_query)
-    actor['parents'].remove(from_id)
-    
+    actor['children'].remove(linked_id)
+    Profile.save(actor)
+
+    # удаляем связь с предком
+    linked = Profile.get(linked_id)
+    linked['parents'].remove(from_id)
+    Profile.save(linked)
+
     # удаляем старое сообщение с кнопками
+    reply_msg_id = callback_query['message']['message_id']
     r = delete_message(from_id, reply_msg_id)
     print(r)
+     
+    # если ещё есть связи - посылаем новое сообщение                                                    
+    if len(actor['children']) > 0:
+        handle_command_my(callback_query)
 
-    # если ещё есть связи - посылаем новое сообщение
-    if len(actor['parents']) > 0:
-        body = construct_unlink_buttons(actor)
-        r = send_message(from_id, body)
-        print(r)
\ No newline at end of file
+    # если больше никто не поручился - мьютим
+    if len(linked['parents']) == 0:
+        for chat_id in linked['chats']:
+            mute_member(chat_id, linked_id)
\ No newline at end of file
diff --git a/tgbot/handlers/callback_vouch.py b/tgbot/handlers/callback_vouch.py
index 82f615d..219fb55 100644
--- a/tgbot/handlers/callback_vouch.py
+++ b/tgbot/handlers/callback_vouch.py
@@ -1,6 +1,5 @@
-from tgbot.api import send_message, forward_message, delete_message
+from tgbot.api import send_message, forward_message, delete_message, approve_chat_join_request, unmute_member
 from tgbot.storage import Profile
-from tgbot.config import BUTTON_VOUCH
 
 
 def handle_button(callback_query):
@@ -9,31 +8,37 @@ def handle_button(callback_query):
     actor = Profile.get(actor_id, callback_query)
 
     callback_data = callback_query['data']
-    if callback_data.startswith(BUTTON_VOUCH):
-        print(f'vouch button pressed by {actor_id}')
+    if callback_data.startswith('vouch'):
+        print(f'button pressed by {actor_id}')
+
+        newcomer_id = callback_data[5:]
+        print(f'button pressed for {newcomer_id}')
 
-        newcomer_id = callback_data[len(BUTTON_VOUCH):]
         newcomer = Profile.get(newcomer_id)
+        print(f'newcomer profile {newcomer}')
         if newcomer_id == actor_id:
             # нажал сам, не реагируем, прописываем данные
             newcomer = Profile.get(newcomer_id, callback_query)
-        elif newcomer_id not in actor['children'] and \
-            actor_id not in newcomer['parents']:
-                newcomer['parents'].append(actor_id)
-                actor['children'].append(newcomer_id)
-                Profile.save(newcomer)
-                Profile.save(actor)
-                try:
-                    chat_id = str(callback_query['message']['chat']['id'])
+        else:
+                # нажал кто-то другой
 
-                    print('unmute newcomer')
+                if actor_id not in newcomer['parents']:
+                    print(f'save parent for {newcomer_id}')
+                    newcomer['parents'].append(actor_id)
+                    Profile.save(newcomer)
+
+                if newcomer_id not in actor['children']:
+                    print(f'save child for {actor_id}')
+                    actor['children'].append(newcomer_id)
+                    Profile.save(actor)
+
+                chat_id = str(callback_query['message']['chat']['id'])
+
+                print('accept join request')
+                r = approve_chat_join_request(chat_id, newcomer_id)
+                print(r)
+
+                if not r.get('ok'):              
+                    print('try to unmute newcomer')
                     r = unmute_member(chat_id, newcomer_id)
-                    print(r)
-
-                    print('accept join request')
-                    r = approve_chat_join_request(chat_id, newcomer_id)
-                    print(r)
-
-                except:
-                    pass
-       
\ No newline at end of file
+                    print(r)
\ No newline at end of file
diff --git a/tgbot/handlers/command_ask.py b/tgbot/handlers/command_ask.py
new file mode 100644
index 0000000..d3d28fa
--- /dev/null
+++ b/tgbot/handlers/command_ask.py
@@ -0,0 +1,14 @@
+from tgbot.storage import Profile
+from tgbot.handlers.send_button import show_request_msg
+from tgbot.api import get_member
+
+def handle_command_ask(msg):
+    print(f'handling request resend')
+    cmd, chat_id, member_id = msg['text'].split(' ')
+    chat_id = chat_id.replace('-', '-100')
+    r = get_member(chat_id, member_id)
+    print(r)
+    m = {}
+    m['from'] = r['result']['user']
+    m['chat'] = { 'id': chat_id }
+    show_request_msg(m)
\ No newline at end of file
diff --git a/tgbot/handlers/command_graph.py b/tgbot/handlers/command_graph.py
index 516225f..9dd0a9c 100644
--- a/tgbot/handlers/command_graph.py
+++ b/tgbot/handlers/command_graph.py
@@ -1,29 +1,11 @@
 from tgbot.utils.graph import generate_chart
 from tgbot.api import send_document
-from tgbot.storage import storage
+from tgbot.storage import storage, scan
 import json
 
 
 async def handle_command_graph(msg):
-    cursor = 0
-    keys = []
-    r = storage
-    while True:
-        # Scan for keys starting with 'usr-*' in batches of 100
-        cursor, batch_keys = r.scan(cursor=cursor, match='usr-*', count=100)
-        keys += batch_keys
-        # If the cursor is 0, then we've reached the end of the keys
-        if cursor == 0:
-            break
-    # Get the values of all the keys
-    values = r.mget(keys)
-    # Parse the JSON data from each value
-    members = []
-    for value in values:
-        value_str = value.decode('utf-8')
-        member = json.loads(value_str)
-        members.append(member)
-    print(f'found {len(members)} members')
+    usr_ids, members = scan(match='usr-*', count=100)
     data = generate_chart(members)
     if data:
         r = await send_document(msg['chat']['id'], data, 'chart.svg')
diff --git a/tgbot/handlers/command_my.py b/tgbot/handlers/command_my.py
index b8df0fe..e1ca85d 100644
--- a/tgbot/handlers/command_my.py
+++ b/tgbot/handlers/command_my.py
@@ -1,33 +1,26 @@
 from tgbot.storage import Profile
 from tgbot.api import get_member, send_message
+from tgbot.utils.mention import userdata_extract
+
 
 def construct_unlink_buttons(actor):
     buttons = []
     for vouch in actor['children']:
-        vouch_added = False
         for chat_id in actor['chats']:
-            if not vouch_added:
-                r = get_member(chat_id, vouch)
-                member = r.get('result')
-                if member:
-                    try:
-                        buttons.append({
-                            'text': mention(r['result']),
-                            'callback_data': 'unlink' + vouch
-                        })
-                        vouch_added = True
-                    except:
-                        print('member result error')
-                        print(member)
-                else:
-                    print(r)
+            r = get_member(chat_id, vouch)
+            member = r['result']['user']
+            uid, identity, username = userdata_extract(member)
+            buttons.append({
+                'text': f'{identity} {username}',
+                'callback_data': 'unlink' + vouch
+            })
     return { "inline_keyboard": [ buttons, ] }
 
+
 def handle_command_my(msg):
     print(f'handle my command')
     from_id = str(msg['from']['id'])
     sender = Profile.get(from_id, msg)
-
     # генерируем кнопки для всех, за кого поручились
     reply_markup = construct_unlink_buttons(sender)
 
diff --git a/tgbot/handlers/handle_default.py b/tgbot/handlers/handle_default.py
index be28c74..939d310 100644
--- a/tgbot/handlers/handle_default.py
+++ b/tgbot/handlers/handle_default.py
@@ -17,15 +17,8 @@ def handle_default(msg):
         r = delete_message(chat_id, msg['message_id'])
         print(r)
 
-        # удалить предыдушее сообщение с кнопкой в этом чате
-        prev_msg_id = storage.get(f'btn-{chat_id}-{from_id}')
-        if prev_msg_id:
-            r = delete_message(chat_id, prev_msg_id)
-            print(r)
-
         # показать новое сообщение с кнопкой
-        btn_msg_id = show_request_msg(msg)
-        storage.set(f'btn-{chat_id}-{from_id}', btn_msg_id)
+        show_request_msg(msg)
     else:
         # любое другое сообщение
         if len(sender['parents']) == 0:
@@ -38,12 +31,12 @@ def handle_default(msg):
                 if admin['status'] == 'creator':
                     owner_id = admin['user']['id']
                     break
-            
-            sender['parents'].append(owner_id)
-            # обновляем профиль владельца
-            owner = Profile.get(owner_id)
-            owner['children'].append(from_id)
-            Profile.save(owner)
+            if owner_id:
+                sender['parents'].append(owner_id)
+                # обновляем профиль владельца
+                owner = Profile.get(owner_id)
+                owner['children'].append(from_id)
+                Profile.save(owner)
 
     # сохранить профиль отправителя
     Profile.save(sender)
\ No newline at end of file
diff --git a/tgbot/handlers/handle_feedback.py b/tgbot/handlers/handle_feedback.py
index 57b0c26..fcf069b 100644
--- a/tgbot/handlers/handle_feedback.py
+++ b/tgbot/handlers/handle_feedback.py
@@ -1,6 +1,8 @@
 import json
 
 from tgbot.api import send_message, forward_message, delete_message
+from tgbot.handlers.send_button import show_request_msg
+from tgbot.utils.mention import userdata_extract
 from tgbot.storage import storage, Profile
 from tgbot.config import FEEDBACK_CHAT_ID
 
diff --git a/tgbot/handlers/handle_join_request.py b/tgbot/handlers/handle_join_request.py
index 8c5ed07..a23e498 100644
--- a/tgbot/handlers/handle_join_request.py
+++ b/tgbot/handlers/handle_join_request.py
@@ -11,13 +11,7 @@ def handle_join_request(msg):
 
     if len(actor['parents']) == 0:
         # показываем сообщение с кнопкой "поручиться"
-        btn_msg_id = show_request_msg(msg)
-        # удаляем предыдущее сообщение с кнопкой в этом чате
-        prev_msg_id = storage.get(f'btn-{chat_id}-{from_id}')
-        if prev_msg_id:
-            r = delete_message(chat_id, prev_msg_id)
-            print(r)
-        storage.set(f'btn-{chat_id}-{from_id}', btn_msg_id)
+        show_request_msg(msg)
     else:
         # за пользователя поручились ранее
         r = approve_chat_join_request(chat_id, from_id)
diff --git a/tgbot/handlers/handle_members_change.py b/tgbot/handlers/handle_members_change.py
index 6d13ddb..6722f16 100644
--- a/tgbot/handlers/handle_members_change.py
+++ b/tgbot/handlers/handle_members_change.py
@@ -12,8 +12,7 @@ def handle_join(msg):
     if from_id == newcomer_id:
         if len(actor['parents']) == 0:
             # показываем сообщение с кнопкой "поручиться"
-            btn_msg_id = show_request_msg(msg)
-            storage.set(f'btn-{chat_id}-{from_id}', btn_msg_id)
+            show_request_msg(msg)
 
             # до одобрения - мьют
             r = mute_member(chat_id, newcomer_id)
@@ -43,9 +42,9 @@ def handle_left(msg):
     chat_id = msg['chat']['id']
 
     # удаление сообщения с кнопкой в этом чате
-    prev_msg_id = storage.get(f'btn-{chat_id}-{member_id}')
+    prev_msg = storage.get(f'btn-{chat_id}-{member_id}')
     if prev_msg_id:
-        r = delete_message(chat_id, prev_msg_id)
+        r = delete_message(chat_id, prev_msg['id'])
         print(r)
         storage.remove(f'btn-{chat_id}-{member_id}')
 
diff --git a/tgbot/handlers/handle_startup.py b/tgbot/handlers/handle_startup.py
new file mode 100644
index 0000000..8dfda91
--- /dev/null
+++ b/tgbot/handlers/handle_startup.py
@@ -0,0 +1,18 @@
+from tgbot.storage import scan, Profile
+
+# устанавливает соответствие данных
+def handle_startup():
+    btn_ids, btns = scan(match='btn-*', count=100)
+    for btnid in btn_ids:
+        # для каждой ранее созданной кнопки
+        try:
+            btnid_str = btnid.decode("utf-8") 
+            chat_id, member_id = btnid_str[3:].split('-')
+            
+            newcomer = Profile.get(member_id)
+            if len(newcomer.get('parents', [])) > 0:
+                # принять заявку если её нажимали
+                r = approve_chat_join_request(chat_id, member_id)
+                print(r)
+        except:
+            print(f'error {btnid}')
\ No newline at end of file
diff --git a/tgbot/handlers/send_button.py b/tgbot/handlers/send_button.py
index b847272..45d370f 100644
--- a/tgbot/handlers/send_button.py
+++ b/tgbot/handlers/send_button.py
@@ -1,25 +1,49 @@
-from tgbot.api import send_message
-from tgbot.config import BUTTON_VOUCH, NEWCOMER_MSG
+from tgbot.api import send_message, send_photo, get_userphotos
 from tgbot.utils.mention import mention
+from tgbot.storage import storage
 
 def show_request_msg(msg):
+    chat_id = str(msg['chat']['id'])
+    from_id = str(msg['from']['id'])
+    lang = msg['from'].get('language_code', 'ru')
     reply_markup = {
         "inline_keyboard": [
             [
                 {
-                    "text": BUTTON_VOUCH, 
-                    "callback_data": BUTTON_VOUCH + str(msg['from']['id'])
+                    "text": 'Моё одобрение' if lang == 'ru' else 'My connection', 
+                    "callback_data": 'vouch' + from_id
                 }
             ]
         ]
     }
-    
-    r = send_message(
-        msg['chat']['id'],
-        NEWCOMER_MSG + mention(msg['from']),   
-        reply_to=msg.get('message_id', ''),
-        reply_markup=reply_markup
-    )
-    btn_msg_id = r['result']['message_id']
-    print(f'request message id: {btn_msg_id}')
-    return btn_msg_id
+    newcomer_message = "Нажмите, чтобы одобрить заявку " if lang == 'ru' \
+        else "There is a newcomer, press the button if you are connected with "
+    r = get_userphotos(user_id=from_id)
+    print(r)
+    if r['ok'] and r['result']['total_count'] > 0:
+        file_id = r['result']['photos'][0][0]['file_id']
+        r = send_photo(
+            chat_id,
+            file_id,
+            caption=newcomer_message + mention(msg['from']),
+            reply_to=msg.get('message_id', ''),
+            reply_markup=reply_markup
+        )
+    else:
+        r = send_photo(
+            chat_id,
+            newcomer_message + mention(msg['from']),   
+            reply_to=msg.get('message_id', ''),
+            reply_markup=reply_markup
+        )
+    print(r)
+    if 'message_id' in r:
+        # удаляем предыдущее сообщение с кнопкой в этом чате
+        prevbtn = storage.get(f'btn-{chat_id}-{from_id}')
+        if prevbtn:
+            r = delete_message(chat_id, prevbtn)
+            print(r)
+        # создаём новое
+        newbtn = r['message_id']
+        print(f'button message id: {newbtn}')
+        storage.set(f'btn-{chat_id}-{from_id}', newbtn)
diff --git a/tgbot/storage/__init__.py b/tgbot/storage/__init__.py
index c82adfa..a263b38 100644
--- a/tgbot/storage/__init__.py
+++ b/tgbot/storage/__init__.py
@@ -1,9 +1,35 @@
 import redis
 from tgbot.storage.profile import Profile as ProfileObj
 from tgbot.config import REDIS_URL
+import json
+
 
 # сохраняет сессии, айди кнопок в чатах для удаления и пересылаемые сообщения между перезагрузками
 storage = redis.from_url(REDIS_URL)
 
 # хранение необходимой информации о пользователях
 Profile = ProfileObj(storage)
+
+# достаёт из хранилища jsonы по маске и количеству
+def scan(match='usr-*', count=100):
+    cursor = 0
+    keys = []
+    r = storage
+    while True:
+        # Scan for keys starting with <match> in batches of <count>
+        cursor, batch_keys = r.scan(cursor=cursor, match=match, count=count)
+        keys += batch_keys
+        # If the cursor is 0, then we've reached the end of the keys
+        if cursor == 0:
+            break
+    # Get the values of all the keys
+    values = r.mget(keys)
+    # Parse the JSON data from each value
+    items = []
+    for value in values:
+        value_str = value.decode('utf-8')
+        i = json.loads(value_str)
+        items.append(i)
+    print(f'scan found {len(items)} items')
+
+    return keys, items
\ No newline at end of file
diff --git a/tgbot/storage/profile.py b/tgbot/storage/profile.py
index 2099180..f29d54d 100644
--- a/tgbot/storage/profile.py
+++ b/tgbot/storage/profile.py
@@ -14,15 +14,17 @@ class Profile:
             "chats": []
         }
 
-        if msg.get('from'):
-            sender = msg.get('from')
-            s["mention"] = sender.get('username')
-            s["name"] = f"{sender['first_name']} {sender.get('last_name', '')}".strip()
+        if msg:
+            
+            if 'from' in msg:
+                sender = msg.get('from')
+                s["mention"] = sender.get('username')
+                s["name"] = f"{sender['first_name']} {sender.get('last_name', '')}".strip()
 
-        if msg.get('chat'):
-            chat_id = str(msg['chat']['id'])
-            if chat_id not in s['chats']:
-                s["chats"].append(chat_id)
+            if 'chat' in msg:
+                chat_id = str(msg['chat']['id'])
+                if chat_id not in s['chats']:
+                    s["chats"].append(chat_id)
 
         self.storage.set(f'usr-{member_id}', json.dumps(s))
         return s
diff --git a/tgbot/utils/mention.py b/tgbot/utils/mention.py
index 4e85c1e..93935ce 100644
--- a/tgbot/utils/mention.py
+++ b/tgbot/utils/mention.py
@@ -1,9 +1,20 @@
+def escape_username(username):
+    # Replace any non-ASCII and non-alphanumeric characters with underscores
+    return ''.join(c if c.isalnum() or c.isspace() else '-' for c in username)
+
 # generates a mention from standard telegram web json 'from' field
 # using HTML markup
 def mention(user):
+    uid, identity, username = userdata_extract(user)
+    identity = escape_username(identity)
+    return f'<a href="tg://user?id={uid}">{identity} {username}</a>'
+
+
+def userdata_extract(user):
     identity = f"{user['first_name']} {user.get('last_name', '')}".strip()
     uid = user['id']
     username = user.get('username', '')
     if username:
         username = f'(@{username})'
-    return f'<a href="tg://user?id={uid}"><b>{identity}</b></a>{username}'
+    return uid, identity, username
+