version-0.2.0

handlers/handle_feedback.py

@@ -0,0 +1,65 @@
+import json
+
+from bot.api import (
+    send_message,
+    forward_message,
+    get_chat_administrators,
+)
+from storage import storage
+from bot.config import FEEDBACK_CHAT_ID
+import logging
+
+
+logger = logging.getLogger(__name__)
+logging.basicConfig(level=logging.INFO)
+
+
+async def handle_feedback(msg, state):
+    mid = msg["message_id"]
+    cid = msg["chat"]["id"]
+    uid = msg["from"]["id"]
+    if msg["text"] == "/start":
+        r = await send_message(cid, "Напишите своё сообщение для администрации чата")
+        logger.debug(r)
+    elif state.is_talking(uid):
+        r = await forward_message(cid, mid, state.talking[uid])
+        logger.debug(r)
+        state.aho(uid)
+    else:
+        r = await forward_message(cid, mid, FEEDBACK_CHAT_ID)
+        logger.debug(r)
+        support_msg_id = r["result"]["message_id"]
+        # сохранение айди сообщения в приватной переписке с ботом
+        storage.set(
+            f"fbk-{support_msg_id}",
+            json.dumps(
+                {"author_id": uid, "message_id": mid, "chat_id": cid}
+            ),
+        )
+
+
+async def handle_answer(msg):
+    logger.info("handle answering feedback")
+    logger.debug(msg)
+    answered_msg = msg.get("reply_to_message")
+    if answered_msg:
+        if "from" not in answered_msg:
+            answered_msg["from"] = msg.get("from_user")
+        r = await get_chat_administrators(msg["chat"]["id"])
+        logger.debug(r)
+        admins = []
+        for a in r["result"]:
+            admins.append(a["user"]["id"])
+        if answered_msg["from"]["is_bot"] and msg["from"]["id"] in admins:
+            support_msg_id = str(answered_msg["message_id"])
+            # получение сохраненного информации о сообщении для ответа
+            stored_feedback = storage.get(f"fbk-{support_msg_id}")
+            if stored_feedback:
+                logger.info("handle an answer from feedback group")
+                stored_feedback = json.loads(stored_feedback)
+                r = await send_message(
+                    f'{stored_feedback["chat_id"]}',
+                    msg["text"],
+                    reply_to=stored_feedback["message_id"],
+                )
+                logger.debug(r)